You can book appointments by requesting them online here, calling guest services at 404.256.5228 extension 1. Upon reception of an appointment request, our front desk staff will provide you with an email or phone call to confirm that your request was received and whether or not we were able to honor your request, or suggest another time to come in.

Please arrive 15 minutes before your scheduled service.

Any cancellations must be made 24 hours in advance to avoid any late fees.

We are located in the food court next to Sweet Hut and below California Pizza Kitchen.

We kindly request that any appointment cancellations or changes be made at least 24 hours in advance. Cancellations made within less than 24 hours, or failure to show up for your appointment, will result in a charge of 100% of the scheduled service fee.

At the Salon at ESI, we elevate your hair and nail care with top-tier products like Redken, Mizani, Pulp Riot, Olaplex, and OPI. Experience vibrant colors, lasting finishes, and stunning results every time!

Please wear proper attire at all times. Shirts and shoes to be worn at all times except while receiving services. We do not permit clothing that is deemed too revealing. The Elaine Sterling Institute in its sole discretion, reserves the right to determine what constitutes proper attire.

Wear comfortable clothing and please leave all valuables at home. ESI is not responsible for any theft or damage to personal items. For body treatments, you may wear your own bathing suit if desired. Clients should wear undergarments for spa services on the beds.

• Refund Policy
  Series purchases and Spa Packages are non refundable.Gift certificates can be redeemed for services or retail products. Please present the gift certificate at the time of the appointment or retail purchase. Gift certificates will not be replaced if lost or stolen and will not be refunded. Gift certificates do not expire. Gift certificate purchases may be refunded within 30 days of purchase provided you possess the original receipt. The refund for the gift certificate will be issued back to the original purchase method. Skincare products or Elaine Sterling merchandise may not be returned or refunded if opened or partially used. Skincare products and merchandise can be returned within 10 days of purchase provided the product has not been opened and you present the original receipt.
• Gift Certificates
  Day Spa gift certificates are non-refundable. Gift certificates should be used within 12 months of purchase or as noted on the expiration date. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. The Spa at Elaine Sterling Institute is not responsible for lost or stolen gift certificates. In order to protect gift card identity, please have ID available when redeeming.
• Missed appointments
  We do not provide refunds for cancelled or missed appointments.

ESI is not responsible for any property loss or damages incurred while at the institute. We request that all jewelry are removed and safely stored before your service.

• Children under 18 having spa services must have parent sign informed consent.
• Due to safety concerns, no children are to be left unattended during client services.
• No babies or children allowed in spa rooms or clinic floor during parent services.

You may not possess, display, use or distribute weapons of any kind

The Elaine Sterling Institute is not liable or responsible for any lost, stolen, or damaged property. Please leave all valuables and jewelry at home.